Shipping policy
Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-4 business days
- Overnight Shipping: 2-3 business days
Delivery delays can occasionally occur.
Shipment Confirmation and Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes Soft Intimacy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Soft Intimacy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Changes to This Policy We reserve the right to update or change our shipping policy at any time. Changes will be posted on this page.
For any questions about our shipping policy, please contact us at contact@softintimacy.com.